Shipping & Returns
Return & Exchange Policy
Shipping Policy
Welcome to Queen of Arts,
your destination for exquisite, one‑of‑a‑kind creations designed to bring emotion, personality, and style into your space. I specialize in crafting unique pieces that tell a story — artwork that transforms a room and reflects the heart behind it. My commitment to exceptional service and meticulous attention to detail ensures that every client experience feels personal and meaningful. While I personally deliver all original, one‑of‑a‑kind artworks within the Ottawa–Gatineau region to guarantee their safety,
I proudly ship prints, apparel, and most products available on my site across Canada and beyond with a shipping fee.
Every piece is designed and created by me with intention, care, and a deep respect for the craft. When you bring a Queen of Arts creation into your home, you’re not just decorating a space — you’re welcoming a work of heart.— Stephanie Haddad
Return & Refund Policy
Original Artwork (One‑of‑a‑Kind Pieces)
All original artworks are final sale. Because each piece is unique and personally delivered by the artist, returns or refunds are not accepted.
However, if an original artwork arrives damaged during delivery, please contact me within 48 hours with photos of the damage. I will work with you to find the best solution.
Prints
Prints may be returned or exchanged only if they arrive damaged or defective. To request a replacement:
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Contact me within 7 days of receiving your order
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Include photos of the damage
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Keep all original packaging
If the print is in perfect condition, returns for preference (size, color, change of mind) are not accepted.
Clothing & Apparel
Clothing items can be exchanged for a different size if the item is unworn, unwashed, and in its original condition. Exchanges must be requested within 7 days of delivery.
Refunds are only issued if the item arrives damaged or defective.
Digital Products
All digital downloads are final sale and non‑refundable.
Commissioned Artwork
Custom commissions are non‑refundable. A deposit is required to begin the work, and the remaining balance is due upon completion. Revisions are included as outlined in the commission agreement.